Return and Refund Policy

Policy overview

• 30-day return window: Items can be returned within 30 days of delivery if eligible.
• No extra fees: Refunds are issued in full, with no hidden charges or restocking fees.
• Quick refunds: Once we receive and inspect your return, refunds are processed within 7 days.
• Return shipping: Return shipping costs are the responsibility of the customer unless otherwise stated.

Return overview
Eligible items can be returned within 30 days from the delivery date. We do not apply hidden charges or restocking fees, and refunds are issued in full once the return meets the requirements. After your parcel is received and inspected, the refund is processed within 7 days. Please note that return shipping costs remain the responsibility of the customer unless stated otherwise.

Refund details
After receiving and inspecting your return, we will process a refund to the original payment method within 7 days. No restocking fees will be applied.

Exchanges
If you’d like a different product, contact us at support@irgoba.com to request an exchange. We’ll guide you through the process to ensure you get the correct item.

Order cancellations
If you need to cancel an order, contact us as soon as you can at support@irgoba.com. If the order has already moved into processing, we may not be able to stop it, but you can request a return once it is delivered.

Damaged or wrong items
If your parcel arrives damaged or you receive the wrong item, email support@irgoba.com with clear photos and your order number. We will review the details and arrange the next steps, such as sending the correct item or a replacement.

For complete details, please refer to our Terms of Service.